10/31/2022 0 Comments Cloud baby monitor factory
Play Back function: Check whether you have inserted a memory card or purchased the Cloud Storage for Videos service. 12.What can I do if I cannot play back historical videos on a camera?ĭear user, we are sorry for your inconvenience, please follow the steps below to troubleshoot the problem. A smart camera works only when it is connected to a network. 11.Can I use a camera when the network is disconnected? Thank you for your support and understanding. #Cloud baby monitor factory password#Please follow these steps to configure: The router frequency band is set to 2.4GHz The router encryption mode is WPA / WPA2 mode Disable wireless access control and cancel the black and white list option Enable DHCP fuction It is recommended not to operate the Mac address The router's Wi-Fi name and password are set to English + number. This problem is usually caused by fluctuations in the network connection of the camera. 10.Failed to build encrypted channelĭear user, we are sorry for your inconvenience. You can then view the camera screen in the app anytime, anywhere. After you add a camera to the app, ensure that the camera is online. If the Wi-Fi works properly, smart devices can automatically connect to the network when they are powered on again after a power outage. 8.Can a smart camera automatically connect to the network when being powered on again after a power outage? ) If all of the above are normal and you still can't talk, you can click "Continue Feedback" to submit your question. This is determined by the communication protocol of the mobile phone. It is recommended that you troubleshoot as follows: Whether the mobile phone is enabled to allow APP to use the mobile phone microphone Whether to open the microphone function of the APP video interface Whether the ringtone of the mobile phone is turned on, and whether the volume of the ringtone is too low (when using the conversation function, the channel of the ringtone of the mobile phone is used instead of the channel of multimedia. If the problem persists, please contact us again and provide a screenshot of this page for further troubleshooting.Thank you for your understanding and support! 7.Why can't I hear sound from the camera during a call? #Cloud baby monitor factory upgrade#Since this is caused by network instability, it is recommended that you try again when the network is good or switch the network, and upgrade the firmware and app versions to the latest. 6.I get notifications about movement but can't live stream at all.ĭear User, Sorry for the inconvenience. When your camera detects a light change, it automatically switches between the day and night modes and generates a clicking sound. 5.Why does my camera make clicking noises in the morning and at night? #Cloud baby monitor factory verification#Cameras do not support public wireless networks certified by using a verification code from mobile phones or other verification methods. 4.Why can't I bind a camera?Ĭameras only support 2.4 GHz networks and do not support 5 GHz networks. However, you can use the home or sharing feature to share a smart camera with others. 3.Can I bind a smart camera with two mobile phones? "Motion tracking" function can not only track moving objects, the light and shadow changes in the area will also be captured, so even if nothing or people move in that area, the camera will capture and move past to shoot. The reason for the camera's own movement may be that you have turned on the "movement tracking" function, the camera has captured a certain area of ?the image has changed, so move to shoot in the past. #Cloud baby monitor factory how to#2.Why does the camera lens always move and how to solve itĭear user, we are sorry for your inconvenience. The reason for the camera's own movement may be that you have turned on the "movement tracking" function, the camera has captured a certain area of the image has changed, so move to shoot in the past. 1.The camera sometimes moves inexplicably on its ownĭear user, we are sorry for your inconvenience.
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